Online platforms face persistent issues with trolls who degrade user experience. Current moderation tools often rely on binary bans or warnings that fail to change bad behavior or drive offenders to create new accounts. A more nuanced approach could create friction for problematic users while preserving their access to the platform.
One way to address trolling might involve implementing escalating puzzle requirements for reported users. When triggered by multiple valid reports, the system would:
This creates meaningful friction for trolls while giving them pathways to reform. The puzzles could range from simple math problems to pattern recognition tasks, with difficulty automatically adjusting based on user behavior patterns.
An initial version could work as a browser extension with basic puzzles and manual report thresholds. More advanced implementations might include:
The approach differs from existing systems like Twitter's warning prompts or Reddit's rate limits by creating active behavioral friction rather than passive notifications or blanket restrictions.
Key considerations include preventing abuse by malicious reporters while ensuring legitimate users aren't unduly burdened. Solutions might involve requiring multiple unique reports to trigger the system and implementing appeal processes. Device fingerprinting or phone verification could help prevent trolls from bypassing the system through new accounts.
This type of system could benefit platforms seeking to reduce toxicity while maintaining engagement, regular users wanting safer interactions, and even potential trolls who might develop better habits through the intervention process.
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Digital Product